Patient Information

COVID-19 Information

COVID-19 useful contacts and testing

• National Coronavirus Helpline. Phone 1800‑020‑080 for information on novel coronavirus, 24 hours a day, 7 days a week.
• Service NSW:
  • Home Page. Phone 13‑77‑88 for information on how to access community and government services if you need help, 24 hours a day, 7 days a week.
  • Service NSW Mobile App includes COVID-19 advice, support, and regular updates
• Where to get tested for novel coronavirus (COVID-19):
  • If you are severely unwell, go to your nearest hospital.
  • NSW Health encourages all people with a fever, cough, sore throat, runny nose, or other cold and flu-like symptoms to be tested for COVID-19, even if these symptoms are very mild.
  • COVID-19 Testing Clinics – find your nearest testing centre in NSW.

COVID-19 general information

• COVID-19 Restriction Checker – find out what you can and can't do in your state or territory.
• Face Mask Rules – Wearing a face mask is mandatory in some settings. Learn about when you need to wear a face mask, when you can remove it, and who is exempt.
• Find the Facts About COVID-19 – The latest case numbers, vaccination totals, and statistics on coronavirus disease in NSW.
• Symptom Checker – HealthDirect
• Australian Commission on Safety and Quality in Health Care:
  • COVID-19 and Face Masks – Information for Consumers
  • FAQs on Community Use of Face Masks
• Australian Department of Health:
  • Coronavirus (COVID-19) [printable resources]
  • Coronavirus (COVID-19) Advice for Older People
  • COVID‑19 Keeping Your Loved One Safe in Residential Care
• NSW Health:
  • COVID-19 (Coronavirus) Resources
  • Food and COVID-19: Tips for Shopping and Handling Food Safely:
    • Arabic
    • English
    • Polish
    • Vietnamese
  • How to Wear a Medical Mask Safely
  • How to Wear a Mask [video, 1 minute 30 seconds]
• HNE Health – Facebook [for the latest novel coronavirus information, updates, and videos from Hunter New England Local Health District]
• COVID-19 (Coronavirus) Translated Resources – Ethnolink Language Services
• Coronavirus (COVID-19) – HealthDirect
• COVID-19 Advice for Parents, Students and Children – NSW Health
• Information for Families: COVID-19 and Early Childhood Education – NSW Department of Education
• NSW Multicultural Health Communication Service:
  • Translated COVID-19 Resources
  • YouTube Channel [videos in multiple languages]
• NSW Multicultural Health Communication Service – Facebook 
• Getting Your Home COVID-19 Ready – Aboriginal Health and Medical Research Council 
• MyAusCOVID-19 app – Migration Council Australia